Shipping & Delivery Policy
Shipping & Delivery
At this time, E-Z Tower ships merchandise to locations within the lower 48 continuous United States on this Web site. For Alaska, Hawaii, and U.S. territories of Puerto Rico, Guam, and the US Virgin Islands please call for shipping quote. Additionally, E-Z Tower will ship to Canada and Mexico, please call for quote. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
- UPS will NOT ship to PO Boxes. Please provide a valid street address so shipment will not be delayed.
- E-ZTower.com ships via UPS Ground in the continuous lower 48 Unites States.
Shipping to Canada and Mexico
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. E-Z Tower is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
E-Z Tower wants you to be completely happy with your purchase.
Regular orders can be returned within 30 days of receipt in their original packaging. Please notify E-Z Tower by phone at 325-938-5482. Return address: E-Z Tower 324 SH 16 South, Goldthwaite TX 76844. The customer is responsible for returning the item(s). E-Z Tower will not pay for shipping on return items. A refund will be issued for the amount of items only, and will not include original shipping costs. An exchange of identical product is also acceptable if decided agreeably between customer and E-Z Tower, however E-Z Tower will not pay for shipping. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us positive. Please call 325-938-5482 or email firstname.lastname@example.org before the return.
*Due to the peak season & high demand for E-Z TOWER brackets, there is currently up to a 3 to 5 working day lead time prior to shipping.